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Work Experience
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Business Development Key Account Manager: Rapidline Logistics Pvt Ltd
- I conducted initial client assessments and analyses to initiate the research process, leveraging my data analysis skills. I collaborated with the management, sales, and marketing departments to plan and execute projects, discussing strategies to mitigate potential issues. I supported the Chief Operating Officer with daily operational functions, including complete financial investments, showcasing my business acumen. I interviewed and recruited team members to drive business and exceed goals, demonstrating my leadership and recruitment skills. I researched and updated all necessary materials for the company, applying my research and analytical skills. I secured documents, clearances, certifications, and approvals from local, state, and federal agencies, ensuring compliance and regulatory standards.
Pharmacy Manager: Dewa Pharmacy Pvt Ltd
- Regularly visited government bodies to ensure compliance with legal standards and best practices. Recruited and managed 28 staff members, handled labor and compensation issues, and oversaw employee onboarding. Served as the main point of contact for customer issues and complaints, demonstrating strong communication and customer service skills. Developed and evaluated revenue-focused marketing strategies, monitored budgets, and minimized expenses while analyzing purchasing trends to reduce product waste.
Helpdesk Support: CAMMS
- I provided technical assistance to non-technical internal users through desk-side support services, utilizing my IT support skills. I also conducted internal product training for the support team, end-users, and new employees, demonstrating effective training and onboarding skills. I managed high call volume and responded to technical support needs of customers, showcasing efficient call flow management. Additionally, I created support documentation to empower the user community to extend skills and questions independently, highlighting my technical writing and user education skills. I remained updated on the latest technologies and solutions applicable to company products, demonstrating my commitment to continuous learning. Lastly, I identified potential sales and cross-selling opportunities during support service delivery, showcasing my sales acumen.
Customer Service Executive: HSBC
I ensured data accuracy by updating account information in each customer record using my proficiency CRM systems. By utilizing proper telephone etiquette and asking in-depth questions, I quickly found solutions to customer issues. I enhanced customers' understanding of product and service details through clear communication, and resolved billing errors by showcasing strong problem-solving skills. Additionally, I accurately implemented payment information from customers, demonstrating attention to detail and accuracy.
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